Nonprofit Community Provider Improves Billing System and Workforce through PATH

Community Action Agency (CAA) of Butte County works to lift community members out of poverty by empowering them to be more self-sustaining. In line with this mission, the organization recently launched Enhanced Care Management (ECM) and Community Supports services through its Esplanade House, a homeless shelter for families with children, and its Butte CARES program. Butte CARES, or “Community Action Resources and Equitable Solutions,” helps unhoused Medi-Cal recipients access health care services and living spaces. 

As a Providing Access and Transforming Health (PATH) Capacity and Infrastructure, Transition, Expansion, and Development (CITED) awardee, CAA has invested in its billing infrastructure and trained a more efficient and culturally responsive workforce to better serve clients facing homelessness. 

CITED funding empowered CAA to transition to a fee-for-service billing system, allowing it to submit claims and receive payments for rendered ECM and Community Supports services. CAA’s new billing infrastructure will sustain its programs moving forward. 
 
Additionally, CAA used its CITED award to hire a diverse workforce reflecting the community the organization serves, both in language and appearance. Funding provided the team with an adequate facility and mobile resources to reach members wherever they are located. CAA now employs six lead care managers and two community health workers, all of whom are equipped and ready to deliver essential services.  

“Without CITED funding, we would still be searching for grants to finance our ECM and Community Supports startup efforts.” – Timothy Hawkins, CEO of Community Action Agency of Butte County.  


Have you applied for funding to support your organization’s workforce, vendor contracting, IT, community assessment and other Medi-Cal needs necessary to deliver ECM and Community Supports?